Implementing foundational technologies like ubiquitous wireless networks supports American University of Sharjah’s higher education teaching, learning, researching and service mandate. A reliable, available and secure wireless network enables new ways to support our community by delivering access to University IT services indoors and outdoors. IT Service Desk network trouble tickets have dropped by 46% in the past year with the switch from wired to wireless access. Faculty members now conduct online examinations that depend on the wireless network for groups of 30 students at a time throughout the academic year. By the end of summer 2014, AUS will complete the full coverage of the academic, administrative and student dormitory areas of the campus with Ruckus Networks. This strategic investment will position AUS to meet the demands of Bring Your Own Device (BYOD) for our students, faculty and staff. Leo de Sousa, Former Director of Information Technology, American University of Sharjah, Former Chairman of the UAE Higher Education CIO Council
I have been pleased with the cabling service we have received from FOSS. They have a long working relationship with us. They have responded to our many requests for service and have gone out of their way to respond quickly to emergent circumstances as they arose. Majed Mohammed Ghareeb, IT section incharge, Sharjah Media Corporation
With FOSS we feel secure and confident that we’re in the hands of genuine professionals who are prepared to go the extra mile, and never fail to deliver on what was agreed. Jonathan Thissen, Regional Business IT Manager, AbbVie South Gulf, Kuwait & Levant
At ADAC we strive to deliver world class services to our internal and external clients, and with the state-of-the-art infrastructure that is implemented by FOSS, we will further meet these objectives. Michael Ibbitson, Former VP Information and Communications Systems at ADAC (currently EVP Technology at Dubai Airports)
JTI has outsourced its IT network configuration and maintenance support with FOSS for over 5 years. We chose FOSS due to their high professionalism and their team’s technical excellence. Since our initial office setup, we have continued to expand our IT systems (including Avaya IP Telephony & CISCO Networking) and our offices now rely solely on FOSS. Their team’s commitment to provide the highest standards, their sense of urgency and their understanding of our business needs and pressures, haves made them an invaluable enabler to ensure our smooth operations.
The service level & responsiveness from FOSS at all levels- from assessment, quotation, project management and after support are the key factors for our strong business relationship with FOSS. We wish all the best to the entire FOSS team and would not hesitate to recommend FOSS to any company. Allan Padash, IT Manager, Information Technology at JTI
Berkeley London Residential Ltd Dubai Branch would like to appreciate the excellent support and service being provided by FOSS for the Office IT Setup (including AV, CCTV, Access Control, Passive Infrastructure, CISCO IP Telephony & Networking, Access control, PC/Laptop and Servers within our busy operating office.
The FOSS Support team has been working efficiently in resolving all our issues in a timely manner. FOSS team’s professionalism and ability to get to the bottom of the situation promptly has exceeded our expectations on many occasion. This kind of commitment towards services is highly appreciated and we look forward to the same level of support from FOSS in future as well. Nicky Upton, Office Manager Berkeley Group
Daman would like to express their appreciation of the support provided by FOSS (Fibre Optic Supplies & Services LLC) in regard to the Physical Security Setup installed at our Daman HQ Offices. FOSS are very effective and proactive in speedily resolving complex issues related to our CCTV, Access Control, Easy Lobby, Evoko Meeting Room Manager and related Passive Components. FOSS efficiently provide round-the-clock support, demonstrating a deep understanding of the critical aspects of our business. We look forward to continue to work together in the future. Marvin de Lena, Facilities Management Daman Health